Terms and Conditions for using the Laqta App

1. Introduction

Welcome to Laqta! These terms and conditions ("Terms") govern users and vendors access to and use of the Laqta mobile application ("App").

2. Acceptance of Terms

By downloading, installing, or using the App, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the App.

3. Description of Service

Laqta connects users with vendors who have surplus food or products ("Offers"). Laqta is a platform aiming at reducing food waste in Lebanon, and eventually MENA region. We connect eateries with food-lovers. Eateries sell their surplus food at discounted price. Eateries can gain new customers and reward loyal customers all while reducing food waste and losses. Customers can discover new experiences or enjoy their favourites while saving the planet and money. This platform enable vendors to streamline their production quanity, without worrying about day to day demand changes.

4. Vendors

Vendors are responsible of the quality and freshness of their food as per local regulation. Vendors should disclose any allergies disclaimer.

Vendors profile will be verified before being able to post offers. The recommended way of verification is to reach out the @the.laqta instagram page from the vendor official instagram page. For more questions, please reach out by mail onboard@laqta.com

5. Offers and Orders

  1. Offers are subject to availability.
  2. Vendors should make explicit the offer price and the expected price reduction in comparison with actual value of the offer.
  3. Surpsie bags can vary in content depending on availability. Though they should respect the expected value and the high level description.
  4. When users place an order through the App, they are making an offer to purchase the selected Offer from the vendor.
  5. Orders are accepted only when the vendors confirm the order. Once the vendor confirm the order, it can be picked up as early as the specified pickup time start and as late as the specified pickup time end. For online payment, the user is debited only when the vendor confirm the order.
  6. User can cancel their orders, up until confirmation by the vendor
  7. User can reserve their surprise bag ahead of time using online payment. Otherwise, users can reserve their surprise bag during pick-up time with cash-on-pickup. It is the responsibility of the vendor to collect the money in that case. When reserving a surprise bag with cash-on-pickup, the user has 30 minutes to pickup the order, after confirmation from the vendor.
  8. It is responsibility of users to collect Order from the vendor within the specified pickup time. Failure to do so may result in forfeiture of your Order and no refund will be provided.

6. Payment

Payment for Offers is processed through the App using secure payment methods. By providing your payment information, you authorize us to charge you for the Offers you purchase.

7. Fees

Usage of Laqta bag is free for both users and vendors. Only a processing fee (up to 7%) is deducted for online payments. For online payments, Laqta will issue payment to vendors income on a weekly basis. Depeding on vendor capabilities, this can be automated or done manually via standard payment or banks. Please reach out to onboard@laqta.com for more questions.

8. Cancellations and Refunds

  1. User can cancel their orders, up until confirmation by the vendor
  2. Depending on availability, vendors can accept or reject the user order.
  3. Users orders are non binding. They are only become valid once the vendor confirm the order.
  4. Refunds, are applicable if the Laqta surprise bag doesn't match the description or the vendor declared expected value.

9. User Conduct

You agree to use the App in a responsible and lawful manner. You may not use the App to:

10. Intellectual Property

The App and its content are protected by intellectual property laws. You may not reproduce, distribute, or modify the App or its content without our prior written consent.

11. Disclaimer

The App is provided "as is" without any warranties, express or implied. We do not guarantee that the App will be error-free or uninterrupted.

12. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the App.

13. Termination

We may terminate your access to the App if we notice mis-usage.

14. Governing Law

These Terms are governed by the laws of the local governing law.

15. Changes to Terms

We may update these Terms from time to time. Any changes will be posted in the App. Your continued use of the App after the posting of changes constitutes your acceptance of the revised Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at hello@thelaqta.com.

For our privacy policy, please see here.

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